Frequently Asked Questions

  • Is this just another ai answering service?

    Absolutely not! Did you know that93.4% [of consumers] prefer a human over AI and 88.8% think companies should always offer a human option.” - Business Wire (study done in 2025) . We believe in a human first approach, which means all of our virtual assistants are real humans that we have hand selected for our pool of virutal assistants. We do train our virutal assistants on how to use ai as a tool to ensure our team is up to date on the ever evolveing technology we use to operate business in the beauty sector.

  • What services does StyleSmart VA offer?

    StyleSmart VA offers a range of virtual assistant services specifically tailored to the beauty industry. We have a focus on client communcation and handling the guest experience outside of the “salon”. Our virtual assistants can assist with tasks such as appointment scheduling, email management, social media management, customer support, data entry, content creation, and more. They are trained to understand the unique needs and requirements of beauty professionals. With that being said, that is not all we can help with! We can support in content creation, lead generator follow up, invoicing, web creation…lets just say if you need it we likely have a virtual assistant for you!

  • How can I hire a virtual assistant from StyleSmart VA?

    To hire a virtual assistant from StyleSmart VA, the next step is to schedule a discovery call with us. During this call, we will take the time to understand your specific business needs and requirements. This allows us to match you with the most suitable virtual assistants who possess the skills and expertise necessary to support your business effectively. Once we have made the perfect match, your virtual assistant's services can commence within a short timeframe of 24-48 hours. We strive to provide a seamless and efficient process to ensure you receive the assistance you need promptly. Contact us today to schedule your discovery call and get started with your dedicated virtual assistant.

  • What qualifications and experience do the virtual assistants at StyleSmart VA have?

    Our virtual assistants come from strong professional backgrounds—many have held C-suite executive assistant roles, earned university degrees, or gained hands-on experience in the beauty industry. Every VA completes a rigorous hiring process that includes English proficiency standards, background checks, and multi-stage interviews before ever entering our specialized training. This training—built from our own experience as beauty professionals—ensures each assistant understands the communication, service, and operations standards unique to beauty-based businesses.

  • Will this replace my front desk team?

    Not at all! StyleSmart VA is designed to support your business exactly where it is at and where you envision. Our services are perfect for growing salons that aren’t ready for an in-house front desk, salons that don’t have the space for one, or established teams that want to stop the phones from ringing so their front desk can focus fully on the in-person guest experience. Think of us as your extended front desk, handling the behind-the-scenes communication so your team can shine on the salon floor.

  • How do I pay for my virutal assistant services?

    StyleSmart VA services are billed through an automatic weekly invoice. During your discovery call, we’ll discuss your business needs and quote you based on your estimated workload. Each virtual assistant is contracted for a set number of hours that align with your service level, and adjustments are made based on the actual hours worked. Your VA tracks their time each week, and any changes will be reflected on your invoice.

    For client communication support, there is a 10-hour weekly minimum, ensuring your business receives consistent and reliable coverage.